Security Control Centre Assurance Lead
Position Status: Permanent
Salary Range: Competitive – dependent on skills/experience + Bonus and benefits package
Location: Home-based with required travel
About LMS Security
LMS Security Advisors is an independent security advisory business that partners with organisations to manage risk, strengthen resilience, and make informed security decisions. As part of a wider group alongside Global Protect Risk and Intelligence, we deliver trusted advice across a broad range of security environments.
We are a values-led organisation committed to Respect, Integrity, Collaboration, and Excellence, and we are proud to support a diverse and inclusive workplace. Our teams work closely with clients to deliver value for money through high quality advisory services from strategy and design through to delivery and sign off.
Role Overview
We are looking for an experienced, motivated, and highly capable Security Control Centre Assurance Lead to support the assurance, improvement, and development of Security Control Centre operations for a key client environment. Reporting to the relevant business lead, you will provide independent subject matter expertise across contract performance, governance, operational assurance, reporting, and continuous improvement activity.
This is a varied, home-based role involving regular travel to client sites, stakeholder workshops, and operational meetings as required. It would suit someone who combines practical security operations knowledge with strong analytical, assurance, reporting, and stakeholder engagement skills, and who is confident challenging performance, identifying improvement opportunities, and helping clients progress towards a best-in-class delivery model.
Your Qualifications & Skills
Operational Experience
- Experience in Security Control Centre, Alarm Receiving Centre, operational assurance, or security advisory environments.
- Strong understanding of alarm monitoring, activations, response procedures, escalation arrangements, false alarm and URN management.
- Experience reviewing operational procedures, workflows, guidance documents, and governance frameworks.
- Ability to assess contract performance, identify operational risks, and recommend practical improvements.
- Experience working within regulated, high-profile, or complex operational environments is advantageous.
- Membership of a recognised security industry body or relevant professional qualifications is desirable.
Professional Skills
- Strong analytical and problem-solving skills with excellent attention to detail.
- Confident interpreting operational performance data and producing evidence-based recommendations.
- Excellent communication, stakeholder engagement, and workshop facilitation skills.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Working knowledge of Microsoft 365, including Word, Excel, PowerPoint, Teams, and SharePoint.
- Experience developing performance dashboards, management information, or reporting tools is advantageous.
Operational Assurance & Improvement
- Provide independent assurance of contract performance, operational effectiveness, and service outcomes.
- Benchmark services against recognised industry standards, best practice, and client expectations.
- Audit operational processes, identify performance gaps, and support continuous improvement initiatives.
- Develop KPIs, operational metrics, performance reporting, and executive-level dashboards.
- Produce assurance reports, improvement plans, and strategic recommendations that support operational maturity.
- Provide subject matter expertise across Security Control Centre operations to enhance service delivery.
Ways of Working
- Deliver independent assurance while providing constructive challenge and practical solutions.
- Build trusted relationships with clients, operational teams, suppliers, and senior stakeholders.
- Translate operational requirements into clear procedures, reports, dashboards, and recommendations.
- Work independently while contributing positively within a collaborative, high-performing team.
- Champion innovation, continuous improvement, and the delivery of operational excellence.
- Demonstrate our values of Respect, Integrity, Collaboration, and Excellence.
What We Offer
We support our people to learn, grow and thrive both personally and professionally.
Competitive salary & benefits
Learning & career progression
Funding for memberships, training & accreditations
Health & wellbeing support
Flexible working arrangements
Inclusive & respectful culture
Work with experienced specialists
Meaningful, high-quality security outcomes
Application Process
Successful candidates will be required to demonstrate their right to work in the UK and provide proof of a valid driving licence, access to an appropriate work vehicle with business use insurance, and a valid passport.
Successful candidates will also be required to pass BPSS and BS7858 security screening, sponsored by the company, before employment commences. Additional higher-level security screening may be required depending on specific client needs.
Join our Team
We are always on the lookout for people who are passionate about security and working together.